Be effective to solve problems. What you are looking for a business organization is "to grow, expand, be solid, solvent." What matters are the results in thousands of dollars when you're a small business and million, when it is large. Marcelo Vasquez Lema recommend us: The first thing to do is determine where you are now, no strategy can be verified in its efficacy if it has an initial state (before application) and a final state (after application) to compare changes . Then determine where you want to go to have a definite direction. Know and be clear about the actual performance (value for money) of the processes is vital to develop improvement plans for the future, please note that you must take decisions based on real information and not to subjectivities. Any organization looking to optimize their processes should work with a client-based approach which analyzes the uses and expectations and has given the client, and not on the basis of what we believe the customer will or pending product.
Analyze, ongoing problems of an organization do not give that officials are willing to be wrong, but rather gives by poor internal communication, lack of coordination and processes poorly designed and planned. Determine the critical factors of communication channels and processes, analyze why they are critical and how to improve the process to increase the likelihood of customer satisfaction following internal or external. Establish a culture of discipline, but not rigid rules, does not have as many companies, compliance with rigid rules flexible, more flexible rules establish standards and rigid enforcement, you get better results. Ensure the establishment in each of the areas and processes of your organization. Design training programs based on the results of the analysis of customer needs and expectations about the product or service you offer. Evaluate the use of such training, a practical and theoretical. Remember that training is an investment not applied to water circulation. Do your staff know the results of such training to be aware of their level of achievement. Work on developing a culture of commitment for continuous improvement, but mostly start with yourself. It's very different to say that this compromised, demonstrating that commitment to work in daily activities. From the achievement of the above, you can start the implementation of management tools such as quality systems, six sigma and others, always in coordination and linkage with its strategic plan, with greater probability of success. Then seek effective leaders and our staff are always more capable, trainers, we trained, permanently. The future of a business, an enterprise of a organziacion relies more and more of the efficiency and effectiveness of its members. Do not forget. Smile and be happy.

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